Service level agreement
Transparent information for this platform preview. Final operating entity and commercial policies are not yet confirmed.
No default uptime promise
No uptime, response-time or recovery guarantee is made by this preview.
Enterprise service scoping
Availability objectives, support hours, priority levels, escalation, exclusions, recovery objectives and service credits must be defined in a signed service schedule.
Validation before activation
Monitoring, backup independence and restoration procedures require operational testing before a service level is agreed.